FAQ 2018-06-25T14:18:49+00:00

Frequently Asked Questions

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General

A: Your transactions are 100 percent secure and private with HealthTech Connect. We maintain stringent security layers and measures to ensure the utmost protection of data that is transacted and transmitted using the HealthTech Connect site. For more details, you can review the entire HealthTech Connect Privacy and Security Policy. Please contact info@HealthTechConnect.com if you have additional questions.

A: Click the Help link at the top of the page to browse our resources for self-service support. If you are new to HealthTech Connect, you can view/download our series of Quick Guides for:

  • HealthTech Connect Basics (Login, Reset Password, etc.)
  • Buyer Part Search & New Order
  • Buyer QuikQuote Request
  • Supplier QuikQuote Response

You can also seek assistance in the HealthTech Connect Community, which is powered by GetSatisfaction. Click the Help link at the top of the page and you can enter a question and review recently answered questions. Please note you will need to create a separate GetSatisfaction user account to make posts on the HealthTech Connect Community site.

A: HealthTech Connect notifies you of recent account activity in several ways:

  • When you first log on, the Notifications pod on your home screen displays recent alerts
  • You can click the red Notifications box next to your username in the upper right area of the screen to view and manage your full Notifications inbox
  • There’s also a Notifications box at the bottom right of your screen that flashes and logs alerts in real time while logged in
  • Lastly, HealthTech Connect sends email notices of account activity and text message alerts if you opt-in to that feature

We allow you to customize which Notifications you want to receive. To do this, point the cursor to your username in the upper right area and click User Settings from the drop-down menu. Click the Notifications Settings tab to customize. From this screen, you can also choose to ‘Cc’ fellow users on Notifications that you receive.

A: Yes. We allow you to choose which Notifications you want to receive. To do this, point the cursor to your username in the upper right area and click User Settings from the drop-down menu. Click the Notifications Settings tab to customize. From this screen, you can also choose to ‘Cc’ fellow users on Notifications that you receive.

A: Yes. In addition to your browser’s zoom function, there’s an A+ / A- symbol in the top navigation links to increase or decrease the text size – look directly to the left of your account name for this function.

A: Point your cursor to the ‘Reports’ tab and then choose the report you want from the sub-menu options. Or simply click the Reports tab to bring you to the main Reports page where you can then click a specific report.

A: In order to provide structured reporting and analysis by device type, HealthTech Connect normalizes data from hospital devices and suppliers’ parts inventories through a common nomenclature system. This method ensures consistent reporting across the platform.

A: Click your Account Name in the upper right area and then from the ‘Account Profile’ page click the Edit button to make and save changes. You can also access and edit your ‘Account Profile’ by going to your Account Settings and clicking Account Profile.

A: You may update your password at any time. To do so, point the cursor to your username in the upper right area and select Reset Password from the drop-down menu. Enter your email in the text box and then click the Reset Password button. Now check your email for a message from HealthTech Connect with instructions on completing the password reset.

A: An Administrator can initiate a password reset on behalf of a user in which the user then completes the process; or an Administrator can manually enter and save a new password by editing the user’s profile:

  1. Point the cursor to your username in the upper right and select Account Settings from the drop-down menu. Click the Users link and then click the name of the user requiring the password reset. Click the Reset Password button at the top of the user profile screen, then enter the email of the user and click the Reset Password button. The user will receive an email message from HealthTech Connect with instructions on completing the password reset.
  2. Point the cursor to your username in the upper right and select Account Settings from the drop-down menu. Click the Users link and then click the name of the user requiring the password reset. Click the Edit button at the top of the user profile screen, enter a new password and then click the Save button to confirm the change. Now inform the user of the new password for accessing the account.

A: HealthTech Connect client services is available Monday to Friday from 8:30 A.M. until 5:00 P.M. Eastern time. Please call (401) 383-5660 ext. 231 or email info@HealthTechConnect.com. We will do our best to respond within 24 hours. If you need assistance outside of these hours, please contact us and we will work to accommodate your appointment request.

You can also seek assistance in the HealthTech Connect Community, which is powered by GetSatisfaction. Click the Help link at the top of the page and you can enter a question and review recently answered questions. Please note you will need to create a separate GetSatisfaction user account to make posts on the HealthTech Connect Community site.

A: Your main contact is HealthTech Connect client services. Please email info@HealthTechConnect.com or call (401) 383-5660 ext. 231 for assistance.

Buyer

A: Point the cursor to your username in the upper right and select Account Settings from the drop-down menu. From the ‘Account Settings’ page you can manage your Account Profile, Users, Facilities, Locations, Shipping accounts, Equipment database and partner Suppliers.

A: HealthTech Connect makes placing an order simple, quick and convenient. There are two basic options for initiating a part request to suit your preference:

  • QuikQuote: QuikQuote allows you to place a quick request simply by entering your OEM Part No. and then enter your Device Asset Tag* or the Device Type (for example, “C-Arm” or “Infusion Pump”).*If your hospital’s equipment inventory is part of your HealthTech Connect account, then you have the option to enter your Equipment ID (asset tag) instead of a general Device Type. When doing so, be sure to first click the ‘By Equipment’ tab and then enter details.
  • New Order: Point your cursor to the ‘Parts’ tab and click on New Part Order from the sub-menu items. This initiates the order process and prompts you to complete the details related to your request.
  • TIP – Part Search: The above options work great if you already know your OEM Part No. However, if you do not, then you can search across the HealthTech Connect part listings first and then click either QuikQuote or New Order from the search results.To start a search, point your cursor to the ‘Parts’ tab and click on Part Search from the sub-menu items. Enter your search term (OEM Part No., Part Name or Description, etc.) and then click the magnifying glass. HealthTech Connect will return matches to your search term and once you find your item click either QuikQuote or New Order to place the request.

A: To start a search, point your cursor to the ‘Parts’ tab and click on Part Search from the sub-menu items. Enter your search term (OEM Part No., Part Name or Description, etc.) and then click the magnifying glass. HealthTech Connect will return matches to your search term and once you find your item click either QuikQuote or New Order to place the request.

A: Yes. Simply create a New Part Order as you would normally, select the relevant piece of equipment — but then manually enter the number in the ‘OEM Part No.’ text box and also provide details about your part order in the ‘Part Description’ text box. This will enable you to send this request to any supplier that carries parts in the category of the selected piece of equipment.

A: Yes. Simply create a New Part Order as you would normally by filling out the form. On the ‘Part Details’ step, you can skip the ‘OEM Part No.’ box but you will need to enter any descriptive information you have in the ‘Part Description’ text box. This will allow the request to successfully process and also provide the supplier(s) with details to field the order.

A: Yes. To cancel a request you submitted, click the Cancel Order button or Cancel QuikQuote button found at the top of the order screen. This will terminate the request and notify the suppliers involved. This canceled request will not be removed from the system, but will be moved to ‘Closed’ status under the ‘History’ sub-menu item.

NOTE: You will not have the ‘Cancel’ option when the order reaches ‘Shipped’ status because the supplier will have already processed the shipment.

A: To view the HealthTech Connect participating suppliers, point the cursor to your username in the upper right and click Account Settings and then scroll to the bottom and click Suppliers or Service Providers. On these pages you can click a supplier’s name to view their profile, terms, purchasing history and adjust their ‘Approved’ / ‘Unapproved’ status.

All suppliers are given ‘Approved’ status by default. To ‘Unapprove’ a supplier, click the supplier’s name and then click the Unapprove button.

NOTE: Suppliers must have ‘Approved’ status to appear as a potential supplier/service provider in order requests.

TIP – BULK UPDATE: You can also use the list view of suppliers to do bulk updates to suppliers’ ‘Approved’ / ‘Unapproved’ status. Simply check the boxes for the Suppliers you are updating and then click the appropriate action such as the Approve Selected button or the Unapprove Selected button.

TIP – INVITE SUPPILER: When you login to HealthTech Connect, be sure to look at the New Vendors pod which lists the newest supplier members. If you don’t see one of your preferred suppliers, click the Invite New Supplier button to send an invitation.

A: If you don’t see your preferred supplier(s) or service provider(s) on our list of qualified supplier partners, you can click on the Invite New Supplier button located inside the New Vendors pod on your home screen. In addition, you can submit the supplier referral to us by emailing Info@HealthTechConnect.com and we will work on including them soon. Or you may contact the supplier personally to let them know about HealthTech Connect and have them contact us.

A: On the right side of the order/proposal screen, there is a button that reads Chat with Supplier. This button will open a dialog box allowing you to communicate instantly via confidential chat with the supplier that you submitted a request to.

A: Yes. Once a supplier has submitted a proposal, you can click the Print button to print the information; click the Email button to send the proposal to your supervisor for approval; or click the Download button to transfer the order and proposal information to a spreadsheet.

Also, if your account has the Purchasing Limits feature implemented, then any proposals received beyond your limit are automatically routed via Notifications to a user with a qualifying purchasing authority.

NOTE: Clicking the Print/Email/Download buttons at the very top of the page will perform the respective function and include the entire order details and all supplier proposals. Clicking the Print/Email/Download button located directly above a supplier’s proposal will perform the respective function and include the entire order details but only for that supplier’s proposal.

A: Yes. Any user in your account designated with a role of Buyer Administrator or Buyer Manager has the ability to edit facilities. Simply set the shipping address of all of your facilities to the address of your warehouse.

TIP: The HealthTech Connect client services team is always available to assist with account configuration so please contact us at info@HealthTechConnect.com whenever you need help.

A: Yes. An important advantage of the HealthTech Connect system is the ability to integrate your assets into your HealthTech Connect account for consolidated management of your equipment assets and related parts and services purchasing. For more information about integration options, including import of your equipment assets and/or specific interfaces (API) with your CMMS, please contact our client services team at info@HealthTechConnect.com.

A: No cost. HealthTech Connect is absolutely FREE for buyer accounts (no commitment or obligation required).

Buyers enjoy all the advantages of HealthTech Connect – access to multiple suppliers of parts and services, cost savings, convenience, basic asset management, reporting, etc. – without paying any fees. If your account requires a specific structure or customization, please contact info@HealthTechConnect.com to request assistance.

A: You receive invoices the same as usual directly from your suppliers. While HealthTech Connect helps facilitate transactions between buyer-supplier, we do not get involved with payment collections or processing of items bought/sold on HealthTech Connect.

Supplier/Service Provider

A: There is no upfront cost to join HealthTech Connect, nor a start-up fee to create an account. However, suppliers are subject to a published fee schedule based on aggregate monthly sales. Suppliers will be invoiced on the first of each month for the preceding monthly sales processed through HealthTech Connect. Terms are Net 30 days. For a copy of the detailed fee schedule, please refer to the Terms of Use Agreement or email a request to info@HealthTechConnect.com.

A: Point the cursor to your username in the upper right and select Account Settings from the drop-down menu. From the ‘Account Settings’ page you can manage your Account Profile, Users, API Keys, Shipping accounts, Product Areas, Service Centers, Parts inventory and Terms.

A: No. Only the buyer is able to view your proposal therefore preserving full confidentiality.

A: Yes. There are fields and functionalities within your Account Settings that allow a supplier to assign default discount rates and terms as well as customized rates and terms per buyer account. These can all be established during account setup and also can be changed by the designated Account Administrator at any time.

To setup ‘Global Terms’, point the cursor to your username and click Account Settings. Scroll down and click Global Terms and complete the information for your terms. Once these are established for your account, then you click Buyers to view buyer accounts who have approved you and apply customized terms that override Global Terms.

TIP: The HealthTech Connect client services team is always available to assist with account configuration so please contact us at info@HealthTechConnect.com whenever you need help.

A: Yes. An important advantage of the HealthTech Connect system is the ability to integrate your parts inventory into your account to allow consolidated management of your electronic sales channel. As part of routine account setup, the HealthTech Connect client services will work with you directly to upload your parts listings.

For more information about integration options, including import of your parts inventory listings and/or specific interfaces (API) with your Inventory Management system, please contact our client services team at info@HealthTechConnect.com.

A: You send invoices the same as usual directly to your customers. While HealthTech Connect helps facilitate transactions between buyer-supplier, we do not get involved with payment collections or processing of items bought/sold on HealthTech Connect. Please note you can also upload a PDF invoice to an order as a way of submitting to your customers. Buyers receive notifications when you upload an invoice and they can view/download as necessary.

A: Yes. HealthTech Connect can be configured into an exclusive buyer-supplier environment to reflect your exclusive arrangement. In addition, suppliers benefit from a reduced rate when establishing the exclusive arrangement on HealthTech Connect, which is detailed in the fee schedule in the HealthTech Connect Terms of Use Agreement.

NOTE: The HealthTech Connect client services team will need to configure this account feature for you. Please submit your request to info@HealthTechConnect.com.

A: On the right side of the order/proposal screen, there is a button that reads Chat with Buyer. This button will open a dialog box allowing you to communicate instantly via confidential chat with the buyer that you submitted a proposal to.